Key Skills Level 2: Communication
Written to the 2004 Standards
Roslyn Whitley Willis
Contents
Communication
Writing and setting out memos
- A memorandum
- Informal memo
Taking messages
- Identifying the key facts
Using images in communication
- Presenting numerical data in visual
form
Advertisements
- Line advertisements
- Display advertisements
- Column advertisements (in newspapers
and magazines)
- Designing advertisements
Writing and setting out business letters
- Introductory paragraph
- Middle paragraph(s)
- Closing paragraph
- Useful phrases for business letters
Using the telephone and making telephone calls
- Before you place a call
- How to speak on the telephone
- Making telephone calls
- How to answer a ringing telephone
- Good manners on the telephone
Writing and setting out personal letters
- Some points to remember about letter
writing
- Examples of address, salutation and
complimentary close
- A personal letter written to a company
- An informal personal letter to a friend
Writing reports
- Points to consider before beginning
your report
- Structuring a report
- Parts of a report
- The report’s content
- Writing a bibliography
Giving a talk or presentation
- The five main stages in preparing for
a talk or presentation
- Delivering your presentation
- Images
- Never read it out!
- Creating an opener
- What openers can you use?
- Closing with a flourish
- It’s question time! – Handling questions
Commonly misspelt words
Communication: Part A, Practice Tasks
Sample End Assessment
Index
Author:
Roslyn
Whitley Willis is a Key Skills consultant and runs
Key Skills practitioners’ qualifications which educate Key
Skills staff in how to deliver, assess and verify Key Skills.
[more]
Click on picture to
close this window
|
