HOME: KEY SKILLS : KEY SKILLS LEVEL 1

Key Skills Level 1: Communication; Application of Number;
Information and Communication Technology
Written to the 2004 Standards
Roslyn Whitley Willis, Liam Gabrielle

Contents

Introduction

What are Key Skills? – A Student’s Guide

How to Gain a Key Skills Qualification

The Portfolio

Chapter 1: Communication

Reference Sheets

Completing forms and job application forms

Job application forms

The purpose of your neatly, accurately completed job application form

Using images in communication

Presenting numerical data in visual form

Using the telephone and making telephone calls

Before you place a call

How to speak on the telephone

Making telephone calls

How to answer a ringing telephone

Good manners on the telephone

Sending faxes

Facsimile transmission

When and what to fax

Fax cover sheet

Writing and setting out personal letters

Some points to remember about letter writing

Examples of address, salutation and complimentary close

A personal letter written to a company

Writing and setting out business letters

Introductory paragraph

Middle paragraph(s)

Closing paragraph

Useful phrases for business letters

Writing and setting out memos

A memorandum

Informal memo

Taking messages

Identifying the key facts

Writing reports

Points to consider before beginning your report

Example of a report’s title page and content

Structuring a report

Parts of a report

Writing a CV (Curriculum Vitae)

Sample layout for a CV

Covering letter to accompany a CV

Points to remember

Interview tips

Some likely interview questions

Would you like to ask any questions?

Commonly misspelt words

Communication: Part A, Practice Tasks

Sample End Assessment

Chapter 2: Application of Number

Reference Sheets

Understanding numbers

Whole numbers

Recognising positive/negative numbers

Rules for adding and subtracting

Estimation

Rounding off

Accuracy

Ratio

Scale

Proportion

Fractions

Decimals

Percentages

Fractions, decimals and percentages

Using a calculator

Units of measure

The Metric system

The Imperial system

Time

Temperature

Shape and space

Perimeter

Volume

Using formula

Data

Tables

Charts

Pie charts

Bar charts

Diagrams

Graphs

Statistical measures

Mean

Mode

Median

Range

Application of Number: Part A, Practice Tasks

Sample End Assessment

Chapter 3: Information and Communication Technology

Reference Sheets

A guide to using computers safely

The hazards to your health

Sitting correctly at the computer

The hazards to the equipment

Organising your documents

Creating a new folder (directory)

Taking a screen shot (screen print)

Using the Internet and exploring the World Wide Web

What is the Internet?

Using the World Wide Web

Accessing a web page using its web address

Useful web browser buttons

Finding information – using the world wide library of information

Having difficulty in finding what you want? Refine your search

Printing text and images

Copying text and images

Saving images

Words of caution

Email

Email addresses

Setting up a web-based email account

Test your new email address

Word processing

What is a word processor?

Creating a new document in Word

Entering text

Saving your work

Fonts

Line spacing

Find and Replace

Deleting text

Inserting text

Moving text (Cut, Copy and Paste)

Text alignment Indenting text

Numbered and bullet lists

Changing margin settings

Printing

Creating a table

Inserting rows in a table

Adding and removing borders to cells

Drop capitals

Creating columns of text

Page breaks and column breaks

Working with images

Adding an image from Clip Art

Positioning and resizing theimage in your document

Copying images

Headers and footers

Spreadsheets

What is a spreadsheet?

Creating a new spreadsheet in Excel

Saving your work

Inserting and editing data

Formatting text

Formatting columns and rows

Displaying numbers in integer format (no decimal places)

Displaying numbers to two decimal places

Displaying pounds and pence

Displaying percentages

Wrapping text

Merging cells in a spreadsheet

Adding borders to cells

Formulae

Adding a range of cells

Copying formulae

The Function Wizard

Headers and footers

Printing a spreadsheet

Printing out formulae

Sorting data

Creating graphs and charts

Moving a chart on a worksheet

Data points and data series

Chart types

Changing a chart type

Changing chart content

Changing a chart’s size

Changing a chart’s appearance

Chart title

Data labels

Chart scale

Chart colours

What is the best type of graph to use?

Databases

What is a database?

Parts of a database

Database structure

Database creation

Browsing records

Sorting records

Creating queries

Showing and hiding fields in a query

Inserting and deleting records

Information and Communication Technology: Part A, Practice Tasks

Sample End Assessment

Index

Authors:

Roslyn Whitley Willis is a Key Skills consultant and runs Key Skills practitioners’ qualifications which educate Key Skills staff in how to deliver, assess and verify Key Skills. [more]

Liam Gabrielle has a BA (Hons) degree in Post Compulsory Education, Certificate in Education, Assessor and Verifiers qualification and Key Skills Practitioners’ qualification. [more]

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